Archive for Content

May 5 th

1

My 3 Wishes from the Marketing Genie

Posted by: Terri Rylander | Comments (1)

Remember watching cartoons about Aladdin and the magic lamp? I always hoped I’d find a magic lamp on a beach somewhere and I’d be granted three wishes. Didn’t you wish you could have three wishes too?

Well today I’m setting aside my marketing hat, my BI hat, and my corporate sustainability hat. I’m putting on my customer hat and asking for three wishes I know  your marketing team can grant me.

Here are my three wishes:

1. I want a real relationship with you. I want to know that you are real people. I want to know that your company values align with mine. I want to know you are passionate about what you offer. I want to know you understand my needs and that you care about my success. I want to know how you give back to society. I will look for clues in your blog posts, Twitter tweets, forums, and other forms of social media.

2. I want you to help me be successful. I need to fully understand my challenge, including the business impacts. I need to learn better ways to do things, including best practices. I want to know how others have been able to overcome challenges and be successful. I need you to help educate me with credible and objective information. I need you to help me justify my business case. I will look for this in your white papers, case studies, data sheets, articles, webinars, e-books, and other educational content and tools.

3. I want to be able to find you when I need you. I want to easily find the information I need. I want my questions answered quickly. I want you to communicate in ways relevant to my needs. I want you to know who I am when I call. I will look for a well-designed, organized, and complete website, regular newsletters, targeted e-mails, trade show presence, search engine results, and most of all: contact information that leads me to a real person.

Rather than standing in the middle of the marketing department and looking out, I encourage you to walk over and stand in your customer’s office and look out. How do they see you and your company? Does your brand personality show through? Are you approachable? Do you offer a variety of content to help meet their educational needs?

If the magic genie could grant you three wishes (not necessarily marketing or business related), what would they be?

Comments (1)

April 21 st

2

Be Green but Not a Green Washer

Posted by: Terri Rylander | Comments (2)

“It’s not easy being green.” – Kermit the Frog

In honor of Earth Day, I thought I’d write about something green—specifically, green washing. No this isn’t what happens when your three year old accidentally leaves a green crayon in his pocket and it goes through the wash.

According to Greenwashing Index, “Green washing is when a company or organization spends more time and money claiming to be “green” through advertising and marketing than actually implementing business practices that minimize environmental impact.”

I found this on SourceWatch: The U.S.-based watchdog group CorpWatch defines green wash as “the phenomena of socially and environmentally destructive corporations, attempting to preserve and expand their markets or power by posing as friends of the environment.” Ouch!!

Now, as marketers, we should absolutely be letting the world know about our efforts to create environmental sustainability. But, our efforts must be in the context of our overall environmental impact. We can’t be bragging that we recycle all of our shipping cardboard when we package our own goods in non-recyclable materials.

Today’s consumers have knowledge at their fingertips. Smart consumers will be looking at your company to see what kinds of claims you make about being environmentally friendly and what you do to back up those claims. Here are some areas they will be looking for (marketers take note and test your own green marketing!):

  • Is there information available on the corporate website to back up ads or press releases? Perhaps even a sustainability section?
  • Research where the money is going. Does the company support lobbyists or PACs that are in conflict with their claims to be environmentally friendly?
  • Search the Internet for opposing views, or those who might have a “beef” with the company.
  • Do the ads mislead with words or graphics? Is the green claim vague or hard to prove? Does the ad exaggerate the claim?
  • Does the ad or claim leave out information that makes the company seem greener than it is? Do they try to divert attention from something else the company does?
  • Does the company backup green claims with objective information and metrics? Do they publish a sustainability report?
  • Is their messaging consistent over time? Some companies make a big deal about starting an initiative only to have the funds pulled and reprioritized to other business efforts later.

Consumers will continue to educate themselves about harms to the environment and will continually push companies to become more earth friendly. Corporations will need to prove themselves just to stay competitive, but must do so with honesty—not just for shareholders and consumers, but for the ultimate stakeholder—planet earth!

Happy Earth Day!

Categories : Content, Sustainability
Comments (2)

March 23 rd

5

On the Internet, Everyone’s an Expert

Posted by: Terri Rylander | Comments (5)

They say content is king. But anyone with a good Internet connection can publish content. In fact, the Internet allows anyone to market themselves as an expert. This funny video mocks just how easy it is. Warning: there are a few cuss words tossed in.

So, how do you separate the “wanna-be” experts from the real thing?

Do your homework. Get to know the person or the company. Read their content and understand their motivation.
Here are a few areas that experts tend to excel in:

  • Blogs – Does the expert post content regularly—at least weekly? Is it full of buzzwords or does it actually say something that provokes your thinking? Jim Harris’s OCDQ Blog does just that, as does Ted Cuzillo with his Datadoodle blog.
  • Websites – Does the expert offer helpful, educational content? Teradata has one of the largest resource libraries available on their site.
  • Twitter – Does the expert stay top of mind with meaningful tweets? Kognitio, Initiate, Tableau, and Composite Software have discovered the power of Twitter.

Finally, you can feel pretty certain that you’re listening to an expert if they’ve published a book. Yes, anyone can self publish, but it takes quite a bit of discipline to produce a couple hundred pages of content. Some of my favorite experts who’ve published books are:

Jill Dyche (@jilldyche) “Customer Data Integration” “CRM Handbook” and a few others!
Phil Simon (@philsimon) “Why New Systems Fail” and “The Next Wave of Technologies”
Mike Stelzner (@mike_stelzner) “Writing White Papers”
Casey Hibbard (@casey_hibbard) “Stories that Sell”

Of course, anyone who does all of these things has raised their credibility as an expert—as all of the book authors do.

As a person or company that would like to be perceived as an expert, are you publishing content (big or small) on a regular basis? Is it quality content? Do you provide supporting facts to back up your opinion? Are you committed?

Love to hear who you think are good examples of experts who know how to use the Internet as a publishing medium to share their knowledge.

Categories : Content, Social Media
Comments (5)

Contact Me

When you're ready to work with a content creator who understands the challenges of business intelligence from a customer's persepctive and can produce compelling content to support the full sales lifecycle, e-mail me at: terri@chooseamc.com or call (425) 444-2899.